The MMVTA values all of their customers and will strive to ensure their customers, in particular, those with disabilities’ needs are considered when developing fixed route bus services and stops, passenger amenities, and when procuring vehicles and equipment. MMVTA’s customers who utilize their ADA complementary paratransit service are provided with door to door service vs curb to curb in order to better serve their needs. As part of this commitment, the MMVTA has updated their ADA Policy & Procedures in regards to Requests for Reasonable Modification by Persons with a Disability.
To ensure that programs and services are accessible to customers with a disability, an individual may request that a modification to MMVTA’s public transit services be made in order to allow them to access and utilize the services.
There are no restrictions on when a customer can request a reasonable modification although the MMVTA supports and encourages customers to place a written request as soon as possible.
Reasonable modification requests to the MMVTA Staff or Transit Contractor Employees must consider any and all requests for reasonable modifications but shall take into account the following exceptions:
Reasonable modifications -
Whenever feasible, requests for modifications should be made in advance. This is particularly appropriate where a permanent or long term condition or barrier is the basis for the request. In the ADA paratransit context, requests can be made in conjunction with MMVTA’s ADA complementary paratransit service eligibility process.
The MMVTA’s process for public submittals of requests for reasonable modifications is as follows:
- Fixed Route Services – MV Transportation, Donora, PA – 724-379-5956
- ADA Complementary Paratransit Service – Washington County Transportation Authority, Washington, PA – 1-800-331-5058
All requests/documentation shall be maintained in a designated file at the MMVTA’s administrative offices for a minimum of five (5) years from date of request.
If a request for reasonable modification is denied, the requester has the right to protest the decision by following MMVTA’s ADA protest procedures. Copies are available upon request. Also, a copy of the ADA protest procedures will be included with the written decision of denial. The MMVTA will take, to the maximum extent possible, any other actions that may be available to them to ensure that the individual with a disability receives the services or benefits provided by the MMVTA that would not result in a direct threat or fundamental alteration.
The MMVTA can refuse to provide service to an individual with disabilities if that individual engages in violent, seriously disruptive, or illegal conduct, or represents a direct threat to the health or safety of others. However, the MMVTA will not refuse to provide service to an individual with a disability solely because the individual’s disability results in an appearance or behavior that may offend, annoy, or inconvenience MMVTA staff/employees or other persons.
The reasonable modification process and use information will be made readily available to the public. ADA-accessible formats will be provided upon request.