WHAT IS PARATRANSIT?
The Paratransit Service* is an American’s with Disabilities Act (ADA) service that provides transportation to eligible candidates within the local municipalities that are members of the Authority. Any Individual with a disability who wishes to travel within the local service area will be provided with origin to destination paratransit service if eligible.
*You must apply for ADA service and be determined as eligible under the guidelines of the American with Disabilities Act through MMVTA.
Contact the Mid Mon Valley Transit Authority to receive your application. Complete the forms that pertain to you in their entirety and make sure that all required signatures are obtained. When complete, return it to the Mid Mon Valley Transit Authority. Your application will then be reviewed to determine eligibility. One of four different determinations will be made and you will be contacted with the results via the U.S. Mail.
These determinations are as follows:
1.) Permanent Card
2.) Temporary Card
3.) Visitor Card
4.) Conditional Card
*Cards are valid for 3 years from issue date.
Due to the special nature of this service, the fare is $3.00, one-way for each trip. We do not accept half-fare or senior citizen free cards or any current discounts or special fare programs. Exact fare is required when boarding bus. Driver will not have change.
If you require a Personal Care Attendant (PCA), that person rides for free. You may also bring one traveling companion who must have the same pickup and drop off location as the paratransit rider. A companion pays general public fare.
HOURS OF OPERATION
The hours of operation compliment MMVTA fixed route hours of service.
HOW TO SCHEDULE A TRIP
Reservations are available Monday through Friday from 7:30AM until 5:00 PM. To reserve a trip, call Freedom Transit at 724.223.8747. You must call on the previous business day (remember that holidays are not business days.) *Reservations can be taken up to two (2) weeks in advance.
NOTE: An answering service is available to take trip requests on Saturdays for Sunday trips by contacting number above.
*Buses will not operate on: Thanksgiving Day, Christmas Day, New year’s Day, Easter, Memorial Day, July 4th and Labor Day.
When Making Reservations, please provide the following:
Your name, address and phone number
Your ID and card issue number for ADA
Your destination day, time and location
If you will be traveling with a PCA or a companion
If you will be using a mobility device
Please keep in mind when making your reservation, the Driver may arrive 15 minutes before or 15 minutes after the pick-up time that you schedule with the reservationists. For example, if you schedule a 1:30 PM pick-up, the Driver may arrive as early as 1:15 PM or as late as 1:45 PM.
TO CONTACT THE RESERVATIONISTS:
REMEMBER TO CANCEL
If you should need to cancel your scheduled ride before the day of your trip, please call Washington Rides at 724.223.8747 or 1.800.331.5058 to do so. *If you need to cancel your ride on the day of your trip, please call at least one hour prior to your scheduled pick-up time. Call Tri-County Access at 724.379.6802.
As a Shared Ride Service, there must be limits to what we allow passengers to carry on the vehicle. Items transported must be limited to what can be “reasonably” carried by one person in one trip. Our Drivers will provide reasonable assistance in this area as part of the service, but that does not include lifting heavy or bulky packages, or making multiple trips.
Due to the 15 minute window, the minimum time we can schedule between drop off and pick-up time is 30 minutes.
Once the vehicle arrives, the driver can only wait up to 5 minutes for you to board the vehicle before leaving.
The Driver can only pick-up/drop off at the location indicated on your reservation.
Not canceling your trip one hour prior to your pick-up time could result in a “no-show.” Multiple “no-shows” could result in suspension of service.